TERMS & CONDITIONS
&
Privacy policy

Last updated: 21.08.25

Terms & Conditions:

Welcome to Acro Excellence!

By enrolling in our classes, workshops, or using our services, you agree to the following Terms & Conditions.

1. Enrolment & Payment

  • All class bookings must be made through our official booking system.

  • Payment is required at the time of booking unless otherwise agreed.

  • Fees are non-refundable except in extenuating circumstances outlined under Australian Consumer Law.

2. Attendance & Conduct

  • Students are expected to arrive on time, wear appropriate dance/acro attire, and follow teacher instructions.

  • Parents/guardians are responsible for ensuring their child’s safe arrival and collection from the venue.

  • Disruptive or unsafe behaviour may result in temporary or permanent removal from classes.

3. Health, Safety & Participation Agreement

  • Parents/guardians must disclose any medical conditions, injuries, or learning needs prior to participation.

  • Students must not attend if unwell or carrying a contagious illness.

  • Participation in Acro Excellence activities involves the risk of injury and/or loss or damage to property. By enrolling, parents/guardians acknowledge that participation is at their own risk.

  • Acro Excellence, its staff, management, and volunteers are not liable for any personal injury, loss, damage to property, or expenses (including medical expenses) incurred as a result of participation, unless caused by proven negligence.

4. Medical Authorisation

  • Parents/guardians authorise Acro Excellence to obtain all necessary medical treatment which may be required while their child is in the care of Acro Excellence.

  • All medical costs remain the responsibility of the parent/guardian.

  • Parents/guardians authorise Acro Excellence to exercise all reasonable control necessary to ensure their child’s safety and behaviour while under our care.

5. Media Consent

  • Acro Excellence occasionally takes photos and videos during classes and workshops.

  • With signed parental consent, these may be used for:

    • Display within Acro Excellence premises.

    • Publication on the company website and social media platforms.

    • Use in promotional materials.

    • Other reasonable promotional purposes.

  • Parents/guardians have the right to review, request removal, or withdraw consent at any time by contacting us in writing at acroexcellence@outlook.com.

6. Cancellations & Refunds

  • If a class is cancelled by Acro Excellence, a full refund will be offered.

  • No refunds are provided for missed classes due to illness, absence, or change of mind.

7. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

Acro Excellence respects your privacy and is committed to protecting the personal information of our students and families.

Privacy Policy:

1. Information We Collect

We may collect:

  • Parent/guardian and student names, contact details, and emergency contacts.

  • Student age, medical information, and relevant health needs.

  • Payment details (processed securely via third-party providers).

  • Photos or videos (only with signed parental consent).

2. How We Use Your Information

We use your information to:

  • Manage class bookings, payments, and communication.

  • Ensure the safety and wellbeing of students.

  • Provide emergency medical treatment if required.

  • Share updates, schedules, and important notices.

  • Promote our programs (with prior media consent only).

3. Photos, Videos & Social Media

  • Media may be used for display, promotional materials, and social media only with prior consent.

  • Parents/guardians retain the right to access and review photos/videos of their child, request removal, or withdraw consent at any time.

  • Personal data collected through photography and video is processed in line with this Privacy Policy.

4. Data Storage & Security

  • All personal data is stored securely and accessed only by authorised staff.

  • We do not sell or share personal information with third parties, except when required by law or to deliver essential services (e.g., payment processing).

5. Access & Updates

Parents/guardians may request access to or correction of their personal information at any time by contacting us.

6. Contact Us

For questions about our Terms & Conditions or Privacy Policy, please contact:
📧 acroexcellence@outlook.com
📞 0476 811 473